Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are a professional manufacturing factory with over 20 years of expertise in production and export.
Q2: What brand of main oil pump do you use?
A: We utilize premium brands such as Germany Rexroth or Korea Kawasaki to ensure stable performance.
Q3: Can the motor power be either electric or diesel?
A: Yes, we provide both types. The electric models typically apply to 380V 50Hz environments, and diesel models are available for off-grid sites.
Q4: How long is the guarantee period?
A: We provide a 1-year warranty for structure parts and strictly follow all warranty terms to protect our clients.
Q5: What are your payment terms?
A: Typically, we require a 30% advance payment via T/T, with the remaining balance due before delivery or via L/C.
Q6: Do you provide after-sales maintenance service?
A: Yes, we provide video technical support and can dispatch technicians to your country if necessary. We also have local service teams in select areas.
SSG Machinery
